Frequently Asked Questions
What is your phone number and operating hours?
Phone 1300 260 072
Fax +61 8 6230 5162
Monday-Friday 10am to 7pm EST
Monday-Friday 11am to 8pm EDST (Daylight Saving)
Email shop@proservauto.com.au
Postal Address - PO Box 2139, Carlisle Western Australia 6101
How do I pay for the goods I buy?
- PayPal
- Internet Bank Transfer & Bankwest Branch Bank Deposit
- Visa Card, Master Card & American Express.
- Bank Cheque or Money Order
- Personal Cheques (Must clear prior to shipping)
Will I get a Tax Invoice?
Yes, a Tax Invoice will be sent, and will itemise the cost and show the GST component.
How is my order shipped and when can I expect it to arrive?
We will choose the carrier that best suits your location and the weight and dimensions of your packed goods. Most items are sent by Australia Post’s eParcel™ service. You can expect delivery within 3 to 7 working days from the day your order is finalised, but this can vary depending on location.
When is my order finalised?
Your order is finalised when payment is received by us.
What if I’m not home when the goods are delivered?
Goods will be delivered during normal working hours. If you are not home, the driver will leave a note telling you how the goods can be collected. We recommend you use an address where someone will be there to take delivery. We do not cover the cost of re-delivery.
Do I pay for freight?
Over 95% of our items have Free Postage and Handling however some items will attract freight cost and will be displayed within the listing.
What about insurance for my purchases?
We include free insurance with all orders. This is only waived if you request to have a "no signature delivery".
Are my purchases covered by warranty?
We are confident of the quality of the goods we sell so, with certain exceptions, all items are covered by a minimum 12 month warranty, with some items having an extended warranty that will be clearly shown on the page for that item. The warranty is for the parts or accessories purchased and does not cover fitting or installation of the items.
What happens if an item is faulty or damaged?
Where an item is shown to have a manufacturing fault or is damaged before delivery, we will replace the item at our cost. Please read our full Returns Policy.
Can I return items if I change my mind?
Generally speaking, no. It is the buyer’s responsibility to wisely select the goods for purchase, and our responsibility is to supply the items requested. However, as a service to our customers we will consider each request on its merits, but returns in this category are at our discretion.
The part number is not what I expected. What’s going on?
Manufactures sometimes use different part numbers for the same item, but our cross-reference system ensures that you get the correct part.
Do I have to get a mechanic to install the parts and accessories you sell?
That depends on (a) the part or accessory and (b) your workshop skill level. Be aware that most parts do not have printed instructions with them. We are not responsible for damage caused by incorrect fitting of parts or accessories.
Are the items you sell legal in all areas of Australia?
Yes. It is however possible to use some parts in ways that are not legal: an example is raising suspension above the legal limit. We sell the parts for legal installation and use and we are not responsible for non-compliant uses. Your warranty may be voided if parts are used in ways that are unlawful or not in accordance with the intended use for the parts.
Do you sell both new and used parts?
No. All items listed in our eBay store are new and in showroom condition. We may find used parts for customers on special request, and the warranty will be separately specified in each case for those parts.
I can’t find the item I’m looking for. Can you get it?
Not all of our available parts and accessories are listed. Give us a call on 1300 260 072, or email shop@proservauto.com.au and we will do our best to source the item you want.
